Terms of service
Contracting party and scope
QCRM is a brand of Medcycle UG (haftungsbeschränkt), Kolonnenstraße 8, 10827 Berlin, Germany. QCRM is offered exclusively to businesses and self-employed professionals within the meaning of Section 14 of the German Civil Code (BGB). The German version of these terms is binding.
Conclusion of the contract
The contract is concluded on registration and activation of the workspace, a paid subscription when it is taken out in the customer account. By registering, the customer accepts these terms including the data processing agreement. The customer's own terms apply only if the provider expressly agrees to them in text form.
Service
QCRM is browser-based CRM software. Features, included AI credits and usage limits depend on the chosen plan and the service description. The AI telephony service Omnesto is an optional service of the same provider and is charged in AI credits.
Subscription, term and payment
QCRM and Omnesto are subscribed to and billed through one shared subscription; subscribing, payment, invoices, plan changes and cancellation take place in the customer account. Plans run for 30 or 365 days, are paid in advance via Stripe and renew automatically for the same period unless cancelled before its end. Cancellation is possible at any time, effective at the end of the current period. The prices shown when subscribing (net, plus statutory VAT) and the chosen currency apply. If a payment fails, access remains while Stripe retries the payment. The right to terminate for cause remains unaffected.
Trial
A first free trial of seven days may be granted once per customer. A payment method must be provided; the first amount falls due at the end of the trial unless cancelled before. Changes during the trial take effect immediately and without payment; afterwards the plan last chosen is charged.
Users and plan changes
A plan includes a number of user seats; every active user of the workspace takes one seat. More users or a change from Solo to Team take effect immediately and are charged pro rata for the rest of the current period. Fewer users, a cheaper plan or a different period take effect from the next period. If more users are active than seats are booked, an administrator of the customer decides who stays active; at least one administrator stays active. Without a choice by the time the change takes effect, the longest-standing administrator and then the longest-standing users stay active. Users not chosen are deactivated, not deleted, and can be reactivated when seats are free.
AI credits
Credits included in a plan are valid for the billing period for which they were granted and expire at its end. Additionally purchased credit packs are valid for 365 days from purchase, regardless of plan changes or cancellation, and are credited after payment is received. Credits expiring soonest are used first. Without available credits, only the AI functions pause; the other CRM functions remain usable.
User accounts and customer data
Customers are responsible for their users' permissions, the lawfulness of the data entered and compliance with their data protection obligations. New users receive a one-time password by e-mail, which must be replaced by their own at the first sign-in; access data must be kept confidential. Processing of personal data on the customer's behalf is governed by the data processing agreement (AVV), which forms part of these terms.
Permitted use
The customer may not use QCRM for unlawful purposes. The customer is responsible for e-mails sent through QCRM, in particular marketing e-mails sent with the outreach feature, and ensures that any required consent has been obtained and that competition and data protection law (including Section 7 UWG) is complied with. In the event of serious breaches, the provider may temporarily block individual features or access.
AI and external services
Optional AI functions may transmit data to the paid Google Gemini API. Customers can connect external e-mail providers. AI results may be wrong and must be checked before business-critical use.
End of subscription, data retention and deletion
If the subscription ends without renewal, signing in remains possible; the CRM functions are locked until a subscription exists again. Workspace data remains stored. After 30 days the provider reviews it; deletion does not happen automatically but only after prior notice to the customer in text form with a reasonable period. Customers can request deletion of their workspace at any time via support. Database backups are made daily and deleted or overwritten no later than 30 days after creation, so deleted data may remain in backups for up to 30 days. Statutory retention obligations, in particular for billing records, remain unaffected.
Availability, maintenance and support
QCRM is generally available 24 hours a day, seven days a week. Contractual availability is 99% per calendar month, excluding maintenance windows announced in advance. Scheduled maintenance is preferably performed after 18:00 German time. Customers are notified with reasonable advance notice where possible, and interruptions are kept as short as necessary. Urgent maintenance may occur at other times or on short notice. Support requests are accepted via the in-app ticketing system. An initial response is provided within 24 support hours, Monday to Friday, excluding public holidays at the provider’s registered office. Resolution within this period is not guaranteed.
Liability
The provider is liable without limitation for intent and gross negligence, for injury to life, body or health and under the Product Liability Act. For slightly negligent breaches of essential contractual obligations, whose fulfilment makes proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely, liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.
Changes to these terms
The provider may change these terms with effect for the future where this is necessary because of changes in the law or case law, technical developments or further development of the service, and the customer is not unreasonably disadvantaged. The customer is informed in text form at least 30 days before the changes take effect. If the customer does not object before then, the changes are deemed accepted; the notice points this out. If the customer objects, either party may terminate the contract with effect from the change. Price changes apply from the next billing period at the earliest.
Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for merchants, legal entities under public law and special funds under public law is Berlin. If any provision is invalid, the validity of the others is unaffected.
Version: 13 November 2026